Collection: Return Policy

If you change your mind about your order, please get in touch with us to inquire about the returns instructions within 14 working days of receiving the product and return the item unused and in its original packaging.

However, if you receive an item that is defective please report this to skitech@yahoo.com within 14 working days of receiving the item by sending an image or video illustration of the defective or damaged product. The product should be in its original packaging, failure to do so will result in the query not being entertained.

Skitech will inspect the returned product, and contact you thereafter with a resolution.

Return goods must be properly packaged when returning them, to avoid damages while in transit.

Ensure that the Product is packaged, together with all accessories, instructions and manual documentation. The product must not be damaged, scratched or soiled in any manner in order to avoid the claim not being processed.

Skitech will not be liable for courier fees of defective, unwanted or damaged products reported after 14 working days.

If a defect or fault is found or the product does not match your order, we will be happy to exchange the product, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns.

For hygiene purpose, the return of under garments is strictly prohibited.

Section 16 of the CPA states that any defective goods can be returned within 7 working days of receiving the order. The cost and risk of return is borne by the Consumer.

Defective, faulty or non-conforming products:

We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our support team on 0826863421 alternatively e-mail us at skitech@yahoo.com as soon as you become aware of any problems.

If you are eligible for a refund, such refund will be processed within 14 Business days of our receipt of the product.